Refund Policy
Effective Date: January 20, 2025
At BookingAgent, Inc (“we,” “us,” or “our”), we strive to provide a seamless booking experience. This Refund Policy explains the terms and conditions governing refund requests for bookings made through our website at https://www.bookingagent.com (“Website”) or related services (“Services”). By using our Website or Services, you agree to this Refund Policy.
1. General Refund Policy Refund eligibility and terms are determined by the policies of the third-party service providers (“Providers”) such as airlines, hotels, car rental companies, and tour operators. BookingAgent, Inc acts solely as an intermediary and does not control the refund policies of these Providers.
2. Refund Eligibility Refund eligibility varies by booking type and Provider:
2.1 Flights: Refunds for flight bookings are subject to the fare rules and cancellation policies of the airline. Some fares, such as non-refundable tickets, may not be eligible for a refund.
2.2 Hotels: Hotel refund policies depend on the cancellation terms provided at the time of booking. Non-refundable rates or last-minute cancellations may not qualify for a refund.
2.3 Car Rentals: Refunds for car rentals are governed by the cancellation policy of the rental company. Fees may apply for cancellations made within a specific time frame.
2.4 Vacation Packages: Refunds for bundled services (e.g., flights + hotels) are subject to the combined terms of the individual Providers included in the package.
3. How to Request a Refund To request a refund, please follow these steps:
Contact us at [email protected] or call (123) 456-7890 with your booking details.
Provide any necessary documentation, such as your booking confirmation or proof of cancellation.
We will coordinate with the relevant Provider on your behalf and update you on the status of your refund request.
4. Processing Time Refund processing times vary based on the Provider’s policies. Once approved, refunds may take up to 10-15 business days to reflect in your account, depending on your payment method.
5. Non-Refundable Items The following items are typically non-refundable:
Non-refundable fares or rates specified at the time of booking.
Fees paid for additional services, such as travel insurance or booking fees.
Cancellations made after the deadline specified by the Provider.
6. Changes to Bookings If you wish to modify your booking, such as changing dates or destinations, additional fees may apply. Refund eligibility for the original booking is determined by the Provider’s terms.
7. Limitation of Liability BookingAgent, Inc is not responsible for the refund policies or actions of Providers. We act as an intermediary to facilitate communication and refunds but cannot guarantee the outcome.
8. Contact Us If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:
BookingAgent, Inc
Texas, USA
Email: [email protected]